Customers say: this Earl Grey tea offers rich, robust flavor with strong bergamot aroma and smooth taste. Many appreciate its full-bodied strength and fragrant scent, describing it as their daily go-to tea. Users enjoy it both hot and iced, often adding honey, milk, or lemon. The sachets provide convenient brewing while maintaining loose-leaf quality. Common praise centers on the balanced bergamot that isn't overwhelming, creating a crisp, clean cup. Several mention it works well for morning routines or afternoon breaks. A few note occasional quality inconsistencies or sharp aftertaste, but most consider it superior to other brands they've tried.