Shipping & Returns
We offer a flat $9.50 standard economy shipping fee for most items and orders shipped in the continental U.S. For orders excluding Sparkling Botanicals and Concentrates, enjoy free standard shipping over $60, or expedited 2-day and 3-day shipping options, for additional rates.
Orders are shipped Monday through Friday, and once an order has been placed there is a 1-3 business day processing time. During high volume sale periods processing times can be 3-5 business days. Local Milwaukee HQ pick up is not available at this time.
Please refer to FedEx for carrier delays.
At this time, we are unfortunately unable to ship orders internationally with the exception of Canada. Please refer back to this page for any updates on this possibility in the future. We apologize for any inconvenience and appreciate your understanding.
Orders shipped to Canada are exempt from flat rate and free shipping offers and may be subject to additional customs fees.
Returns & Exchanges
Rishi Tea & Botanicals is dedicated to sourcing only the highest quality products and your experience is important to us. If you feel the quality of our products is less than expected, please contact our customer service within 30 days of your order date.
As a Safe Quality Foods (SQF) facility, we are unable to accept returns, and we do not honor exchanges or refunds if the issue is a matter of personal taste preference. We do honor replacements or website credit for quality issues. We reserve the right to evaluate situations on a case by case basis as other restrictions may apply.
Please note, as an agricultural product, some seasonal variance is to be expected in the flavor profiles of tea. For this reason, we recommend purchasing smaller quantities such as our "Teaser" sample size, ensuring the tea is to your liking before committing to larger bags.
If you purchased your tea from a third party such as Amazon or Whole Foods, please note we lack access to your purchase history with these retailers, we kindly ask you to contact the retailer at which you purchased the items for the resolution of all product-related issues. We apologize that we can't assist you directly with these purchases.
Interested in Sampling Tea Before Making a Larger Investment?
Try our Teaser sizes! Rishi Teasers offer 2-4 infusions of loose-leaf tea and at $2-3/each and make for a great way to sample our many teas (and make for perfect gifts too!).
Please note as an agricultural product, seasonal shifts can create subtle flavor profile changes. For any further questions or order support, please reach out to our customer service team today!