FAQs

• When will I receive my redeemable discount code from the sale?

  The week following the sale (after 11/7/22), you'll receive your redeemable discount code(s) for any qualifying orders to the email you used at checkout.

• Can I earn more than one redeemable discount code?

  Yes! Each order that qualifies for the minimum spend ($100, $150, $200) will receive a redeemable discount code. You can take advantage of this offer as many times as you'd like during the promotional period.

• When can I redeem the code(s) I earned during the Friends & Family Sale Event?

  Your code(s) will be valid 11/8 - 12/31/22.

• Will you be able to honor this promotion for any items that are out of stock currently?

  Unfortunately, we don't honor rain checks for promotions, and will not be able to apply this promotion after the promotional period ends.

• Can I share the redeemable discount code I receive with friends or family?

  Yes, absolutely! We encourage you to forward the redeemable discount code to a friend or family member. Please note, the code is only good for one redemption, so keep that in mind when sharing your code.

• Does shipping count towards the minimum?

  Your gift code will be assigned based on your order total, minus shipping costs. So if shipping for your order costs $25, your order total must be $125 to qualify for the $25 redeemable discount code.

• If I spend $300 in one order, do I get a redeemable discount code for $25 and $65?

  You will still only receive a $65 code for this order. To receive a $25 and $65 code, you'll need to place one order for $100 and another for $200 to receive two redeemable codes.

• Will I be able to use the redeemable discount code I earn from this sale with other codes or promotions in the future?

  Only one discount code can be used at checkout per order.

• Does the free shipping promotion over $49 spend still apply to this promotional period?

  Yes, it does! Any order over $49 (exceptions apply) will receive free standard shipping.

• Can I apply this promotion for a phone order?

  This promotion is only available for orders placed online at rishi-tea.com.

• I am not able to locate the redeemable discount code sent to my email. What should I do next?

  1) Your code will only be sent the week after the promotion ends on Nov 3. 2) Double check the amount of your order in the Order Confirmation email, and make sure it meets the minimum spend amount to qualify. If your order should qualify for a code, and you're expecting the code email to have already been sent, check your spam folder. If your code email is not there, please contact us at hello@rishi-tea.com.

• What Rishi products can I purchase to get this promotion?

  Any available in stock items on our website qualify for this promotion. Shop any tea, teaware or accessory on our website to qualify.

Still have questions or concerns? Feel free to email us or call us, 9-5pm CST M-F.